Project:

A research study to assess updated search functionality for a complex web-based tool providing insurance-focused regulatory research and intelligence, this project allowed our team to work alongside Product Managers and Customer Service Representatives to observe and decipher expert customer use to provide actionable insights further improving the new workflow. Through heuristic evaluation, contextual inquiry, and usability testing, we formulated recommendations which were implemented strategically over the course of an annual product roadmap cycle.

About Wolters Kluwer:

Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance and regulatory sectors. The company’s goal is to provide timely, actionable insights that help customers make informed decisions.

Goals:

• Focus on Advanced Search interface within context of scenario & primary task flow

• Assess overall effectiveness of Advanced Search

• Identify obstacles to successful search path