Areas of Focus
Experience
UX Designer | ScienceLogic
Built UX Research Operations strategy to reinvigorate internal subject matter expert engagement and introduce customer feedback loop for a complex AI/ML-powered AIOps product for IT operations monitoring
Led initiative to improve and build awareness around product accessibility, creating guidance for inclusive design practices company-wide
UX Research + Design Consultant | User Experience Center
Guided digital and non-digital product development by designing qualitative and quantitative research studies for teams in finance, e-commerce, healthcare, robotics, biometrics, architecture, and engineering
Moderated in-person and remote usability tests and interviews to reveal customer behavior and motivation
Designed UX research and design training materials to accelerate employee workflows
Synthesized data to present actionable insights + solutions supporting user needs + clients’ business goals
Best Practices in Measuring Emotional Engagement: A Case Study in Using a College Financial Aid Game
Manager - Learning + Engagement | deCordova Sculpture Park and Museum
Promoted to department head after managing team of 50, managing work of up to 72 full/part-time employees and volunteers
Worked cross-functionally to implement service design practices improving visitor experience and museum functions
Directed public programming to create roadmap to increase offerings to over 416 events, tours, and experiences each year
Developed rigorous training program to expand docent cohort by 15% to fulfill increased tour demand
Spearheaded accessibility initiatives for exhibits, park, and programs, including regular staff access training
NEMA Conference Presentation: Continuing Education for Your Most Committed (and Creative) Life-Long Learners
Manager - Studio + Community Outreach | Torpedo Factory Art Center
Managed multidisciplinary teams of designers, engineers, and project stakeholders for public art installation
Facilitated programs and outreach with 250 member artists to expand footprint of Artists Association
Wrote and designed press releases, newsletters, and proposals to advertise and fund public programs
Visual Arts Coordinator, Office of Accessibility | The John F. Kennedy Center for the Performing Arts
Increased program access with assistive technologies (Braille, CART, robotic surrogate) for artists and patrons
Developed arts lesson plans for students with disabilities incorporating accessible learning and design standards
Collaborated with global partners to curate touring exhibitions and professional development workshops for artists with disabilities
Education
Master of Science, Human Factors in Information Design with High Distinction | McCallum Graduate School of Business, Bentley University
Academic Courses: Foundations in Human Factors, Prototyping and Interaction Design, Emerging Interfaces, User Testing and Assessment, Managing a User-Centered Design Team, Information Visualization, Information Architecture, Strategic Innovation, Negotiation, Multimodal Experience Design
Master of Arts, Art History with Distinction | SOAS, University of London
Bachelor of Arts, Art History, French studies correlate | Vassar College
Awards + Leadership
Vice President | User Experience Graduate Association (UXGA) at Bentley University
Grace Hopper Celebration Student Scholar | Anita B Foundation for Women in Tech
Membership Award | Beta Gamma Sigma International Business Honors Society
Lifetime Membership Award | BostonCHI (sponsored by Futurewei Technologies)
Member, Presenter | Boston UX Professionals Association (UXPA)
Presentation - What’s Behind the Smile? Considerations on using biometric data as a measurement for UX
Mentee | AIGA SHINE Program